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The Art of satisfying customers / Mediation

PORTFOLIO

THE ART OF SATIFYING YOUR CUSTOMERS

How many times have you asked yourself why your customer is asking you for support, bagging you for more equipment details, always suspiscious that you would disclose important defects of the machine he is buying from you. There are still many dealers, brokers, companies out there who still don´t understand the importance of quality processes. Starting with the quality test procedure of the medical asset, to the professional de-installation, removal and finally the cleaning and packaging/crating of that system. Either you are ISO certified or not it is important to fullfill all these quality issues in order to gain more credibility in the secondary market. This includes also a detailed packing list with numbers and pictures which will be thanked by any engineer who will have to unpack the goods and re-install them again. Yust think about it !


MEDIATION

Mediation ist eine sinnvolle Möglichkeit einer aussergerichtlichen Einigung. Hierfür bedarf es einer sensiblen Betrachtung und Annäherung aller Anliegen der streitenden Parteien.

Oftmals gibt es sinnvolle Lösungen für alle Parteien, die Kosten und Nerven sparen können.

Weitere Informationen zum Mediationsprozess werden Ihnen durch Herrn Salvanos direkt erläutert.

Mediation is a reasonable way to come to mutual agreement without going into court. It requires a sensible approach of all concerns of all disputed parties.

In many cases sensible solutions can be achieved for all parties, which can save money and nerves.

Further information on the mediation process can be explained by Mr. Salvanos directly.

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